Steve Stearns - Palm Beach Gardens, FL (Click for CV)
Untitled Document
Stephen P. Stearns
258 East Tall Oaks Circle
Palm Beach Gardens, FL 33410
Telephone: (561) 775-4990
Fax: (561) 622-9223
Email: SteveSt50@aol.com
SUMMARY OF QUALIFICATIONS
Forty years of sales, marketing
and hotel operations experience
Twenty-two years as senior operating
executive in full service hotels and resorts
Thirty-six years experience training
managers and line staff in hotel operations
Drafts hotel operating standards
and inspects for successful execution
Continues to work with hotel, resort
and casino companies, from economy class to luxury, toward consistent application
of field operating standards
PROFESSIONAL EXPERIENCE
RICHEY INTERNATIONAL, CHEVY CHASE,
MARYLAND
Senior Vice President, Director
of Marketing: 1991-Present
Marketing responsibility for
the largest worldwide provider of operational surveys for the hospitality
industry. Richey International surveys hotels in over 90 countries on every
continent.
Conducts seminars, workshops
and focus groups concerning operating standards and quality practices in hospitality
Develops hotel, resort and casino
hotel operating standards
THE HOTEL EXPERTS, PALM BEACH GARDENS,
FL & STRATHAM, NH
Partner: 1991-Present
THE HOTEL EXPERTS (THE) provides
strategic support and expert witness services to attorneys and their clients
litigating claims related to hotels, resorts, motels, casinos, cruise lines,
restaurants, racetracks and other entertainment venues. THE serves both plaintiffs
and defendants who are hotel owners, operators, franchisors, franchisees and
individual litigants by guiding attorneys through discovery and depositions,
and by writing expert opinions and testifying at deposition and trial on hospitality
practices and reasonable standards of care.
SHERATON HOTELS, PGA SHERATON RESORT,
PALM BEACH GARDENS, FL
Vice President, Managing Director:
1985-1990
Complex resort comprising 336
rooms and 92 guest cottages, convention center, three restaurants, five golf
courses, thirty tennis courts and a health spa
Responsible for hiring, training
and supervising over 500 employees
AMERICANA HOTELS, INC., CHICAGO,
IL
Vice President, Regional Director:
1982-1985
Vice President and Managing Director,
Americana Canyon Hotel Racquet & Golf Resort, Palm Springs, California.
Supervised Americana Snow King
Resort, a 200-room facility, Jackson Hole, WY
Supervised Quality Inn in Kansas
City, MO with 500 rooms
AMERICANA CANYON HOTEL, PALM SPRINGS,
CA
Vice President & General Manager:
1976-1982
468-unit complex resort with
convention center, two golf courses, large tennis complex and health spa grossing
$27 million annually
Responsible for hiring, training
and supervising 600 employees
DUNFEY HOTELS, HAMPTON, NH
SHERATON AIRPORT INN, PHILADELPHIA,
PA
General Manager: 1974-1976
350-unit full-service airport
hotel grossing over $5 million annually
Responsible for hiring, training
and supervising 225 employees
CAPITAL CENTRE ARENA, LANDOVER, MD
Marketing Director: 1973-1974
Marketing responsibility for a
new arena which opened in December 1973. Supervised public relations, group
and season ticket sales, community relations and all advertising for the NBA
and NHL franchises owned by Capital Centre. Also responsible for promotion of
various attractions such as Ice Capades, the circus, rodeo etc. Total operating
budget over $7.5 million.
SONESTA HOTELS (Formerly Hotels Corporation
of America), BOSTON, MA
HOTEL SONESTA, CAMBRIDGE, MA
General Manager: 1970-1973
200-unit hotel grossing over
$3 million
Responsible for hiring, training
and supervising 155 employees
CHARTER HOUSE HOTEL, BUFFALO, NY
General Manager: 1969-1970
100-unit hotel grossing $1.25
million annually
Responsible for hiring, training
and supervising 90 employees
HOTEL SONESTA, HARTFORD, CT
Director of Marketing: 1967-1969
300-unit hotel grossing $4 million
annually
Responsible for the marketing department
consisting of seven people, plus coordinating with outside public relations
and advertising agencies
HOTEL SONESTA, WASHINGTON, DC
Business Development Manager:
1966-1967
Responsible for promoting weekend
business for this 350-unit hotel.
HOTEL KENMORE, BOSTON, MA
Sales Representative: 1965-1966
Responsible for convention and
banquet sales for this 400-unit hotel
CHARTER HOUSE HOTEL, NEWTON, MA
Sales Manager: 1964-1965
Responsible for group sales of
this 175-unit motel
TYROLIAN TOURS, TYROL, AUSTRIA
Tour Director: 1963-1964
Tour Director for small group of
Austrian hotels catering to English speaking guests
MILITARY SERVICE
U.S. ARMY CORPS OF ENGINEERS
Achieved Rank of Captain, 1961-1963
EDUCATION
PURDUE UNIVERSITY, WEST LAFAYETTE,
IN
B. S., Political Science, 1961
ASSOCIATIONS
Chairman of the Board, Palm Beach
County Hotel and Motel Association
Board of Directors, Florida Hotel
and Motel Association
Executive Committee of the Palm
Beach County Visitors and Convention Bureau
Instructor in Hotel Management
Courses, Palm Beach Community College
|
.jpg)
THE HOTEL EXPERTS